ForgeMD Medical Group, LLC ("ForgeMD," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit forms, communicate with us, or use our services.

1. Information We Collect

We may collect information directly from you, automatically through your use of our website, and through communications with our practice.

Information You Provide

• Full name
• Email address
• Phone number, including mobile number
• Date of birth
• Health and wellness information voluntarily submitted through forms
• Appointment requests and scheduling information
• Payment or billing information when applicable
• Any other information you choose to provide

Information Collected Automatically

• IP address
• Browser type and version
• Device information
• Website activity and usage data
• Cookies and tracking technologies

2. How We Use Your Information

• Schedule and manage appointments
• Communicate regarding services and treatment plans
• Respond to inquiries and support requests
• Send appointment reminders and service notifications
• Process payments and billing transactions
• Improve website performance and user experience
• Comply with legal, regulatory, and professional obligations
• Operate and improve our healthcare services

3. SMS Communications

If you provide your mobile phone number and consent to receive text messages, ForgeMD may send SMS communications related to:

• Appointment confirmations and reminders
• Intake form reminders
• Follow-up care communications
• Billing notifications
• Telehealth updates
• Customer support responses
• Practice-related service announcements

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact our office directly.

Consent to receive SMS messages is not a condition of receiving healthcare services.

4. SMS Privacy Disclosure

5. Disclosure of Information

We may share information only when necessary to:

• Provide healthcare services
• Process payments
• Coordinate care and operations
• Comply with applicable laws and regulations
• Respond to lawful requests from government authorities

We may utilize third-party service providers, including electronic medical record platforms, payment processors, website providers, SMS service providers, and scheduling platforms. These providers are contractually required to safeguard your information and may only use it for authorized business purposes.

6. Health Information

If you become a patient of ForgeMD Medical Group, your protected health information may be governed by applicable healthcare privacy laws, including HIPAA, and by our Notice of Privacy Practices.

Information submitted through website forms prior to becoming a patient may not be considered protected health information until a provider-patient relationship has been established.

7. Data Security

• SSL encryption
• Secure data storage systems
• Access controls and authentication measures
• Routine security monitoring
• Data minimization practices

While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve website functionality, analyze traffic and usage patterns, enhance user experience, and support marketing and advertising efforts.

You may disable cookies through your browser settings, though certain website features may not function properly.

9. Data Retention

We retain information only for as long as necessary to provide requested services, maintain business and medical records, comply with legal and regulatory requirements, resolve disputes, and enforce agreements.

10. Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to access, correct, request deletion of, or withdraw consent for certain personal information or communications.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised Effective Date.

13. Contact Information